At MXVOX, we take pride in offering personalized keepsakes and thoughtful gifts for life’s special moments. We want you to receive your order in good condition and be satisfied with the quality of your purchase.
This Warranty Policy explains how we handle products that arrive defective, damaged, or affected by manufacturing issues.
1. Warranty Coverage
MXVOX reviews claims involving products that arrive with a manufacturing defect, printing defect, or damage that occurred before delivery.
Depending on the product and the circumstances, eligible issues may include:
- Manufacturing defects that affect the product’s intended use.
- Printing or production defects that make the item significantly different from the approved design.
- Products that arrive broken, cracked, or otherwise damaged.
- Personalization errors caused by MXVOX that differ from the information submitted with the order.
All claims are reviewed individually. Coverage is subject to the product, the nature of the issue, and applicable consumer protection laws.
2. Warranty Period
Please contact MXVOX within 7 calendar days of delivery if your product arrives damaged, defective, or incorrectly personalized.
This reporting period is intended to help us investigate delivery and production issues promptly. It does not limit any longer warranty, guarantee, or consumer rights that may apply under applicable law.
Unless a separate written warranty is expressly provided for a specific product, MXVOX does not promise an additional fixed-term manufacturer’s warranty.
3. What Is Not Covered
Unless required by applicable law, warranty claims generally do not cover:
- Damage caused by accidents, misuse, neglect, or improper handling.
- Normal wear and tear from regular use.
- Damage caused by unauthorized repairs or modifications.
- Issues resulting from incorrect personalization details submitted by the customer.
- Differences in screen colors or minor variations in appearance that do not constitute a product defect.
- Damage caused by failure to follow product care instructions.
This section does not exclude defects or consumer rights that are protected by applicable law.
4. Personalized and Custom-Made Products
Many MXVOX products are personalized with names, dates, messages, or custom designs.
Personalization alone does not exclude a product from coverage for manufacturing defects, damage, or errors caused by MXVOX.
However, issues caused by incorrect spelling, dates, messages, or design choices submitted by the customer are generally not covered, except where required by applicable law.
Please carefully review your personalization details before submitting your order.
5. How to Submit a Warranty Claim
If you believe your product has a manufacturing defect or arrived damaged, please follow these steps:
- Email mxvoxcraft@gmail.com within 7 calendar days of delivery.
- Include your order number and the email address used to place your order.
- Describe the defect or damage clearly.
- Attach clear photographs of the product and its packaging, where applicable.
- Wait for our team to review your claim and provide next steps.
Please do not return a product before receiving instructions from our support team.
6. Warranty Resolutions
If your claim is approved, MXVOX may offer an appropriate resolution depending on the issue and applicable law. Possible resolutions include:
- A replacement product.
- A repair, where practical and available.
- A refund when appropriate or legally required.
We will explain the available options and any applicable return or shipping arrangements before proceeding.
7. Shipping for Warranty Claims
If an item is confirmed to have arrived damaged, defective, or incorrectly produced due to an MXVOX error, we will explain how the return or replacement process will work and whether shipping costs will be covered.
For other claims, shipping arrangements will be assessed individually, subject to applicable law.
8. Limitation of Warranty
Except for express warranties provided by MXVOX or rights that cannot legally be excluded, this policy does not create any additional guarantee beyond the coverage described above.
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
9. Contact Information
For warranty questions or claims, contact us using the details below.
Store: MXVOX
Email: mxvoxcraft@gmail.com
Phone: +1 575 216 0749
Please include your order number in all warranty-related communications to help us assist you efficiently.
Thank you for choosing MXVOX. We appreciate your trust in us to help preserve your special memories.
This Warranty Policy may be updated from time to time. The applicable version and any mandatory legal rights will govern your purchase.